🚚 Free Worldwide Shipping on All Orders!Shop Now
Returns & Exchanges
Due to the perishable nature of our sour snacks, we cannot accept physical returns; however, if your order arrives damaged or incorrect, we offer a 100% Satisfaction Guarantee to make it right.
1
Document the Issue
Take clear photos of the damaged packaging or the incorrect items received within 7 days of delivery.
2
Contact Support
Email our support team at [email protected] with your order number and the photos you captured.
3
Review Process
Our team will review your claim within 48 hours to determine eligibility for a replacement or refund.
4
Resolution
Once approved, we will ship a fresh replacement of your sour snacks or issue a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing